Terms of service

Here's the corrected Terms of Service with contact@teahuset.com:

Terms and Conditions

Acceptance of Terms

By purchasing from www.teahuset.com you accept the following terms and conditions. Please read these terms carefully before placing an order. We reserve the right to update these terms at any time, and continued use of our website constitutes acceptance of any changes.

Company Information

This website is operated by:
Tea Huset
Contact: contact@teahuset.com

Order Confirmation

You will receive an order confirmation by email shortly after placing your order. This confirmation does not constitute acceptance of your order; it is simply acknowledgment that we have received it.

We reserve the right not to fulfill an order in part or in full if a product is out of stock or unavailable. In such cases, we will notify you by email and issue a full refund for any unfulfilled items.

Pricing Policy

All prices are displayed in CHF (Swiss Francs) or EUR (Euros), depending on your selected currency, and include applicable Swiss or French VAT where required.

Prices exclude shipping and handling charges, which are calculated at checkout based on your delivery address.

For international orders outside Switzerland and the EU, local taxes, customs duties, and import fees may apply and are the sole responsibility of the buyer.

We reserve the right to change product prices at any time and take reasonable precautions against typographical errors. If a pricing error occurs, we will notify you and offer you the option to proceed at the correct price or cancel your order for a full refund.

Payment

We accept the following payment methods:

  • Shop Pay - Fast, secure checkout for Shopify users
  • Apple Pay - Quick payment with your Apple devices
  • PayPal - Secure payment via your PayPal account
  • Credit and Debit Cards - Major credit and debit cards accepted

All payments are processed securely through Shopify's encrypted payment system. Your payment information is never stored on our servers.

Payment must be received and confirmed in full before your order is dispatched.

Shipping and Delivery

We ship from Switzerland and France to select international destinations.

Orders are dispatched within 1-2 business days of payment confirmation. Delivery times vary based on your location and the courier service used.

Please refer to our Shipping Policy for detailed information on delivery times, shipping rates, and procedures for lost or damaged shipments.

Returns and Refunds

We offer a 30-day return policy on eligible items from the date you receive your order.

Eligible Returns:

  • Ceramics and accessories must be unused, undamaged, and in original packaging
  • Matcha and loose leaf tea must be completely unopened and sealed

Non-Returnable Items:
In accordance with EU regulations on perishable goods, opened tea products cannot be returned for hygiene and quality reasons.

The buyer is responsible for return shipping costs. We strongly recommend using a traceable and insured shipping service to ensure the package can be located at any time. Tea Huset is not liable for returns that fail to arrive due to shipping company faults.

Returns must be authorized in advance. Please contact contact@teahuset.com before returning any item.

Upon receiving and inspecting your return, we will process your refund within 10-14 business days to your original payment method.

Please refer to our Return Policy for complete details.

Right of Withdrawal (EU Customers)

Customers in the European Union have a statutory 14-day right of withdrawal under EU Consumer Rights Directive. This right does not apply to sealed perishable goods (such as tea) once opened.

Complaints and Defective Products

If you receive a wrong, damaged, or defective product, please contact us immediately at contact@teahuset.com with:

  • Your order number (please include in the email subject line)
  • Photos of the issue
  • A brief description of the problem

We aim to respond to all complaints within 48 hours. For confirmed defects or shipping errors on our part, we will cover return shipping and provide a replacement or refund.

Product Quality and Storage

All matcha and loose leaf tea products are perishable and require proper storage to maintain quality. Once you receive your order:

  • Store matcha in the refrigerator after opening
  • Keep tea sealed in a cool, dark place
  • Consume within recommended timeframes

We cannot accept responsibility for quality deterioration due to improper storage after delivery.

Legal Compliance and International Orders

Customers residing outside Switzerland are solely responsible for ensuring our products comply with local laws related to purchasing, importing, possessing, and consuming tea products.

We recommend seeking information about local import regulations and restrictions before ordering. Tea Huset is not responsible for packages seized by customs or orders that violate local import laws.

Limitation of Liability

Tea Huset makes every effort to ensure product quality and accurate representation on our website. However, we cannot guarantee that product descriptions, images, or other content are completely accurate, current, or error-free.

Our liability is limited to the purchase price of the product in question. We are not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products.

Intellectual Property

All content on www.teahuset.com, including but not limited to text, images, logos, product descriptions, and photographs, is the exclusive property of Tea Huset or our producers and partners, and is protected by copyright and intellectual property laws.

Content may not be reproduced, distributed, or used without written consent. Unauthorized use may result in legal action.

Producer Names and Trademarks

Product names, producer names, and associated trademarks displayed on our website remain the property of their respective owners. Tea Huset is an authorized distributor and curator of these products.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with GDPR (General Data Protection Regulation) and Swiss data protection laws.

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy, including:

  • Name, email, and shipping address for order fulfillment
  • Payment information (processed securely through third-party processors)
  • Browsing data via cookies to improve user experience

You have the right to access, correct, or delete your personal data at any time by contacting contact@teahuset.com.

Cookies

We use cookies to enhance your browsing experience on www.teahuset.com. These cookies collect non-personal data to improve site functionality, such as tracking visitor numbers and browsing preferences.

You can manage or block cookies in your browser settings, though this may affect site functionality.

Dispute Resolution

These terms and conditions are governed by the laws of Switzerland.

Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

Email: contact@teahuset.com
Website: www.teahuset.com

Last Updated: February 4, 2025